1.1 Customer: the Consumer, as defined below.
1.2 Order Confirmation: a notice sent to the Customer via email, providing the definitive details regarding the purchase contract concluded between the Seller and the Customer (of which these General Sales Conditions are an integral part).
1.3 Consumer: an individual, of legal age or otherwise capable of acting under the law, who places an order on the Website.
1.4 Supplier/Seller: PERCHÉ NO Srl, with registered office at Via Flaminia, No. 180, 47924 Rimini (RN), VAT and Fiscal Code: 04657330405, as the licensee of the Website and supplier of the products available for online sale.
1.5 Price: the contractual consideration indicated in the Order Confirmation, including VAT.
1.6 Product(s): the products listed in the electronic catalog published on the Website, as described in their respective product pages and detailed in the Order Confirmation.
PERCHÉ NO Srl, with registered office at Via Flaminia, No. 180, 47924 Rimini (RN), VAT and Fiscal Code: 04657330405, Email: firstname.lastname@example.org
These Sales Conditions exclusively govern the offer, transmission, and acceptance of purchase orders for products between Customers and the Seller through the Website ("Sales Conditions").
2.1 These Sales Conditions do not govern the provision of services or the sale of products by parties other than the Seller that may be present on the Website through links, banners, or other hypertext links. Before placing orders for products and/or services from parties other than the Seller, the Customer is advised to check their sales conditions. The Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce transactions between users and third parties.
2.2 In the event of a computer, manual, technical, or any other type of error that may result in a substantial and unforeseen change by the Seller in the retail price, making it excessive or clearly insignificant, the purchase order will be considered invalid and canceled, and the amount paid by the customer will be refunded within 14 days from the cancellation date, with prior communication to the customer.
2.3 The Seller reserves the right to verify and evaluate the correctness and good faith of the customer, particularly in case of the use of promotions or discount coupons. If the customer's behavior is deemed unlawful or incorrect, the seller will promptly notify the customer and proceed with the cancellation of the purchase order.
2.4 These Sales Conditions are published on the Website's homepage and can be viewed by the Customer at any time, before and during the order process, and must be expressly accepted in order to proceed with the order.
3. How to conclude the contract
3.1 To conclude the purchase contract for one or more Products on the website, the Customer must fill out the electronic order form, accurately entering their details as requested in the form, and transmit it electronically to the Seller, following the instructions on the website. The Customer is responsible for the accuracy and correctness of the personal data entered and provided to the Seller during the completion and submission of the order form. It is understood that any damage/delay/discomfort attributable to the inaccuracy and/or untruthfulness of the personal data entered at the time of completing and submitting the order form and/or subsequently modified cannot be attributed to the Seller.
3.2 The order form contains a reference to the Sales Conditions and a summary of the main information relating to each ordered Product. In particular, the price (including all applicable taxes and/or duties), the payment methods available, and the delivery methods of the ordered products (along with the associated costs) are specified.
3.4 The contract is concluded when, following the Customer's verification of the order details, the Seller receives the corresponding order form electronically.
3.5 By submitting the order form, the Customer unconditionally accepts and undertakes to comply with these sales conditions in their relationship with the Seller. If the Customer does not agree with any of the terms stated here, they are invited not to submit the order form for purchasing products on the website.
3.7 The order form will be stored in the Seller's database for the time necessary to process the orders and within the limits set by law.
3.8 The language available for the Customer to conclude the contract with the Seller is Italian.
3.9 The prices of the products may be subject to updates. The Customer has the obligation to verify the final sale price before submitting the corresponding order form.
3.11 After the contract is concluded, the Seller will process the corresponding purchase order.
3.12 The Seller may refuse to process purchase orders submitted by the Customer if sufficient solvency guarantees are not provided or if the data provided by the Customer is incomplete or incorrect. In such cases, the Seller will inform the Customer via email about the non-conclusion of the contract, indicating the reasons why it was not possible to proceed with the order.
3.13 The customer can only purchase products currently available in the electronic catalog of PERCHÉ NO Srl, visible online at the address (URL) www.strafit.eu. If the request made through an online order exceeds the available quantity for a specific item, PERCHÉ NO Srl will accept the purchase limited to the actual availability in its virtual warehouse. The Seller cannot be held responsible for the temporary unavailability of one or more products. If specific products presented on the website are no longer available or for sale after the submission of the order form, it will be the Seller's responsibility to inform the Customer, prior to the Order Confirmation, about the aforementioned unavailability. Except as otherwise agreed upon (see "Right of withdrawal" section), the submission of the order form by the Customer constitutes acceptance of a possible partial delivery, limited to the available products within those ordered, as well as a waiver to request compensation and/or indemnification on that account. If the Customer has already made full payment for the order, the Seller will refund the corresponding amount for the unavailable products according to the methods described below (see "Refund times and methods" section).
3.14 All prices are in Euros and include VAT and are Free Carrier (FCA) the Seller's warehouse. The availability of the ordered products online must be confirmed by PERCHÉ NO Srl.
3.16 In the case of payment by Bank Transfer, the order will be processed and the goods will be shipped by courier once the money is credited to the Seller's bank account.
3.17 In the case of online orders with payment and pickup at the headquarters, they must be made within 3 working days. After this period, the Seller is unable to guarantee the availability of the ordered goods.
3.18 In the case of online orders with pickup at the headquarters and payment by Bank Transfer, the Customer must make the payment before collecting the material. The order will be processed, and the goods will be delivered once the money is credited to the Seller's bank account.
4. Order cancellation
4.1 Without prejudice to the provisions regarding withdrawal, it is possible to cancel orders that have not yet been processed (marked with the status "in progress" or "awaiting payment") by contacting Customer Service via email or PEC.
4.2 It is not possible to cancel an order once the shipping process has started.
4.3 In the event that, at the time of order cancellation, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the "Refund times and methods" section).
5. Guarantees and after-sales assistance
5.1 The Products offered on the Website are exclusively high-quality products.
5.2 The Seller only sells original products and shall not be held responsible for products repackaged by third parties and not purchased on the website www.strafit.eu or directly from the Seller.
5.3 The essential characteristics of the products are indicated on the Website on each product detail page. However, the images and colors of the products offered for sale may not correspond to the actual ones due to the internet browser and monitor used. Therefore, except for the indications regarding the label, the Customer cannot raise any exceptions against the Seller if the packaging of the delivered Product does not match the image of the Product displayed on the Website in terms of colors/shape/dimensions. The Seller reserves the right to modify the packaging of the Product at any time.
5.4 The Seller takes the utmost care to ensure that the description and presentation on the website are in accordance with the information on the labels of the product packaging. In any case, it is emphasized that in the event of any differences, the label and usage instructions provided by the Seller shall always prevail.
5.5 PERCHÉ NO Srl delivers the ordered products to the address indicated during the registration process. Deliveries are made from Monday to Friday, excluding public holidays falling on these weekdays. Specifically, orders received after 12:30 PM on Thursdays will be processed starting from the following Monday, except in exceptional cases. To avoid inconvenience, please provide the address where someone is always available to receive the goods using the appropriate online form. The risk of loss or damage to the goods passes to the buyer.
5.6 Upon delivery of the purchased Product by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the shipping document and that the packaging is intact, undamaged, not wet, or otherwise altered, including the closure materials (adhesive tape or metal straps). Upon receiving the Products, the Customer must:
Ensure that the packaging is intact. If the package, at the time of delivery, shows signs of tampering or obvious liquid leaks and/or presumed as such, please accept the goods by adding the following wording on the courier's delivery note: "ACCEPTED WITH RESERVE, SUBJECT TO CONTENT VERIFICATION."
After opening the package, if there is any damage, the customer must contact the supplier/seller via email at email@example.com to initiate the dispute process with the courier for possible reimbursement.
Take photographs of the potentially damaged package both externally and internally so that, in case of a refund request, the Seller can verify the actual problem.
Once the courier's document is signed, the Customer cannot raise any objections regarding the external characteristics of the delivered items, and the risk of loss or damage to the Products will transfer to the Customer in all respects.
6.1 The Seller only accepts payments in Euro currency.
6.2 The Customer can use one of the payment methods indicated in the order form to pay for the price of the products and related shipping and delivery costs.
6.3 The following forms of payment are accepted:
Bank transfer. The bank details for the transfer will be provided in our confirmation email simultaneously with the order acceptance. The transfer must be made within 3 working days; otherwise, the order will be canceled, and the customer will receive a cancellation email. The order will be processed, and the goods will be shipped by the courier once the money is credited to the Seller's bank account. After 3 working days, the Seller cannot guarantee the availability of the ordered goods. The reason for payment must necessarily include the order code communicated by the Website in the Order Confirmation email.
Credit card. In this case, the procedure will be handled with absolute security.
Payments will only be accepted if the cardholder is the same person who physically places the order.
7. Shipping and Product Delivery
7.1 The Seller ships products within Italy using leading express couriers. Delivery is made through express shipping within 1-3 working days (from Monday to Friday) starting from the day following receipt of payment. For Islands and Remote Areas, delivery is expected within 4-5 working days. In any case, the Seller reserves the right to deliver the ordered products within a maximum period of 30 days from the Order Confirmation email. All confirmed and paid orders after 12 PM will be processed the following working day.
7.2 Shipping within Italy: the customer ACCEPTS that the selling company uses courier services with "Porto Franco" condition (invoice payment charged to the customer).
7.3 International shipping: the customer ACCEPTS that the selling company uses courier services with "Porto Franco" condition (invoice payment charged to the customer).
7.4 The Seller undertakes to do everything necessary to meet the above delivery times but cannot be held responsible for any damages or inconveniences caused by any delays attributable to the courier.
7.5 The cost for each shipment associated with an order will vary based on the following parameters: the destination and the total weight of the products purchased in a single order, and will be explicitly stated during the order transmission process and in the Order Confirmation.
7.6 All the aforementioned costs include VAT, as applicable by law.
7.7 PERCHÉ NO Srl delivers the ordered products to the address provided during the registration process. Express delivery is made at street level and will be carried out, unless otherwise specified, from Monday to Friday during normal office hours (from 9:00 AM to 6:00 PM), excluding national holidays. To avoid inconvenience, please provide an address where a representative can receive the goods using the appropriate online form. The risk of loss or damage to the goods passes to the buyer.
7.8 If, at the time of delivery, the package shows signs of tampering or obvious liquid leaks and/or presumed as such, please accept the goods by adding the following wording on the courier's delivery note: "ACCEPTED WITH RESERVE, SUBJECT TO CONTENT VERIFICATION." Subsequently, if there is any damage upon opening the package, please contact us at the email address: firstname.lastname@example.org to initiate the dispute process with the courier for possible reimbursement.
8. Right of Withdrawal
8.1 The Consumer Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and conditions indicated in the following articles.
8.2 To exercise the right of withdrawal, the Customer must send a communication to the Seller's Customer Service within 14 days from the date of receipt of the Products for which the right of withdrawal is exercised, by contacting Customer Service in the following ways:
Sending an email to email@example.com
Sending a letter by registered mail with return receipt to the following address: PERCHÉ NO Srl, Via Flaminia, 180, 47924 Rimini (RN), Italy. VAT Number: 04657330405.
8.3 Once the aforementioned communication of withdrawal is received, the Seller, after verifying compliance with the terms for exercising the right of withdrawal, will send an email titled "return initiation" to the Customer through its Customer Service, containing the procedure to follow for the return of the products.
8.4 The returned Product must reach the Seller within 14 days from the receipt of the return initiation communication for withdrawal.
8.5 In the case of orders comprising multiple Products, it is possible to exercise the right of withdrawal regarding one or more Products of the Order, specifying the description and quantity of the Products to be returned in the withdrawal communication.
8.6 Upon receipt of the products, the Seller will initiate a refund procedure only if the products have been sent within the predetermined time limits (the date on the postage stamp or the date of delivery to any courier will be considered), and if the products are in perfect condition and in their original packaging complete with all its parts (product packaging and accompanying documentation) and packaged in conditions suitable for resale. In this regard, the right of withdrawal is excluded for non-intact packaging, as the purchased products are subject to rapid deterioration or alteration after opening the sealed container.
8.7 PERCHÉ NO Srl will refund the consumer the amount already paid as payment for the price of the products, while the expenses related to the return of the goods will be the sole responsibility of the customer exercising the right of withdrawal.
8.8 The right of withdrawal can be exercised at any time after completing the purchase procedure and in any case within 14 working days from the receipt of the goods, by notifying PERCHÉ NO Srl of the intention to exercise the right of withdrawal and providing the following information:
Number and date of the fiscal receipt or invoice;
In the case of partial withdrawal, description and quantity of the products intended for return;
IBAN bank details to receive the refund by bank transfer (or sort code - bank code - bank account number).
8.9 If the account holder is different from the invoice recipient, it must be indicated.
8.10 Regardless of the correspondence between the recipient of the Products indicated in the order form and the person who made the payment for their purchase, the refund of the amounts will always be made by the Seller in favor of the person who made the payment (identified as the cardholder used for the purchase or as the account holder from which the bank transfer used for the purchase was made). The Seller, in accordance with the Consumer Code, reserves the right to withhold the refund until the Products have been received for return or until the Customer provides evidence of having returned the Products. The refund of the amount already paid, corresponding to the value of the returned goods and the shipping costs to the Customer (unless the Customer has chosen, at the time of sale conclusion, a more expensive delivery method than the cheapest one offered by the Supplier), will be made using the methods and within the timeframes established in the following Article 11.
8.11 The products related to the order for which the right of withdrawal is exercised must be sent to the Seller in a single shipment. The Seller reserves the right not to accept products from the same order that are returned and shipped at different times.
8.12 The Right of Withdrawal is considered exercised correctly if all the conditions of the previous points are fully respected.
9.1 The return procedure is initiated only upon the Customer's request to exercise the right of withdrawal. In any case, after receiving the request from the Customer, the Seller will verify the actual conditions necessary for opening a return procedure.
9.2 Following the opening of a return procedure, the Seller will send the Customer an email containing the description of the product return instructions.
9.3 The shipping costs are the responsibility of the customer.
9.4 The returned package must necessarily include a copy of the Order Confirmation sent to the email address provided by the Customer or the waybill present on the package at the time of receipt.
9.5 Returns are accepted only for products and packaging that are perfectly intact (does not apply to used products, partially used products, or products with open packaging).
10.1 The seller guarantees the conformity of the materials with the specifications indicated in the Technical Sheet for a maximum period of two years from the delivery of the goods to the Customer. The Seller does not bear responsibility for problems caused by incorrect storage and usage. If the consumer encounters a defect in the purchased products, they are requested to contact Customer Service via phone or email.
11. Refund Times and Methods
11.1 A refund procedure can refer to two different situations:
refund of the amount related to the returned merchandise for which the right of withdrawal has been exercised;
refund related to a partially fulfilled order for which one or more products are unavailable. In the case of partial availability of the purchased material, the buyer has the option to cancel the entire order.
11.2 Regardless of the payment method used by the Customer and except as specifically provided for in relation to withdrawal in the preceding Article 8, the refund is initiated by the Seller as soon as possible and in any case within 14 (fourteen) days from the sending of the Order Confirmation (in the case of a partial refund for the unavailability of one or more products) and 14 (fourteen) days from the receipt of the Withdrawal Notice (in the case of withdrawal), using, where possible, the same payment channel used for the order.
11.3 Regardless of the correspondence between the recipient of the products indicated in the order form and the party who made the payment for the amounts due for their purchase, the refund will always be made by the Seller in favor of the party who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the bank account from which the bank transfer used for the purchase was made).
12.2 LIFE RESEARCH d.o.o, with registered office at ZAGREBACKA ULICA 10 52100 PULA (hereinafter referred to as the "Company" or the "Controller"), as the data controller, hereby provides the privacy notice in accordance with Article 13 of Regulation (EU) 2016/679 (hereinafter "GDPR") to the data subjects (hereinafter "Data Subjects"). The Company, as the data controller, is committed to protecting the confidentiality and rights of the Data Subject, and the processing of the provided data will be based on the principles of fairness, lawfulness, and transparency as dictated by the mentioned regulations.
PURPOSE OF PROCESSING. This notice applies only to the Company's website and not to other websites that may be accessed by the Data Subject through links. The Data Subject may voluntarily provide personal data, which will be processed and used by the Company for the purposes related to the requested service as indicated in specific information provided or displayed on the website pages for particular services or requests. The Company will process the personal data of the Data Subjects for purposes related and/or connected to the provision of services by the Company within the scope of website navigation, including the provision of services requested by the Data Subject during website navigation, including the collection, storage, and processing of data for the establishment and subsequent operational and technical management. Such data, the provision of which is necessary for the operational execution of the service, will also be processed using electronic means, recorded in specific databases, and used strictly and exclusively within the scope of website navigation. Failure to provide personal data for the aforementioned purposes will make it impossible to provide the specific services in question. The Controller may also process personal data without the Data Subject's consent in the following cases:
Anonymous and aggregated analysis of the use of the services, in order to identify habits and preferences of the Data Subjects, improve the provided services, and meet specific user needs, or to develop initiatives related to the improvement of the provided services;
Compliance with provisions of national and foreign laws and regulations, or execution of an order from the judicial authority or other authorities to which the Controller is subject;
Exercise of the Controller's rights, particularly with regard to legal defense. The processing is lawful as it is carried out to comply with legal and regulatory provisions and to exercise the rights of the Controller.
PROCESSING METHODS. Data processing is carried out electronically and/or on paper, through recording, processing, storage, and transmission of data, including the use of computer tools.
The tools and supports used in carrying out the processing activities are suitable for ensuring the security and confidentiality of the data.
In carrying out the processing activities, the Company undertakes to:
Ensure the accuracy and updating of the processed data, promptly incorporate any corrections and/or integrations requested by the Data Subject;
Adopt security measures suitable for ensuring adequate data protection, taking into account the potential impact of the processing on the rights and fundamental freedoms of the Data Subject;
Notify the Data Subject of any personal data breaches within the time frames and cases provided by the applicable regulations;
Ensure compliance of the processing operations with applicable legal provisions.
COMMUNICATION AND DISCLOSURE OF DATA. Without prejudice to communications made to fulfill legal obligations, the Data Subject's personal data may be disclosed, in addition to the Controller, to:
Employees and collaborators of the Controller authorized to process data;
National and foreign companies belonging to the same group as the Controller;
Authorities in general, administrations, public entities and bodies, both national and foreign;
Third-party service providers.
Only for the purposes listed above, according to any consents given by the Data Subject. Personal data will not be disclosed.
TRANSFER TO COUNTRIES OUTSIDE THE EU. Personal data will be stored and processed within the European Union. In the event of any processing of personal data outside the European Union, such processing will only take place after the adoption of appropriate safeguards, as required by applicable regulations.
DATA RETENTION POLICY. The Company retains personal data in its systems in a form that allows the identification of the data subjects according to the following criteria:
For a period not exceeding the achievement of the purposes for which they are processed, unless otherwise provided by legal or contractual obligations;
To comply with specific legal or contractual obligations;
Where applicable and legitimate, until a request for deletion by the data subject is made.
RIGHTS OF THE DATA SUBJECT. The Data Subject can exercise their rights, as recognized by the applicable regulations, particularly Articles 15 to 22 of the GDPR, including:
Right of access: the right to obtain confirmation from the Controller as to whether or not personal data concerning the Data Subject is being processed and, if so, access to the personal data and additional information about its origin, purposes, categories of data processed, recipients of communication and/or data transfers, etc.
Right to rectification: the right to obtain from the Controller the rectification of inaccurate personal data without undue delay, as well as the integration of incomplete personal data, by providing an additional statement.
Right to erasure: the right to obtain from the Controller the erasure of personal data without undue delay in cases where:
The personal data are no longer necessary in relation to the purposes for which they were processed;
The consent on which the processing is based has been revoked, and there is no other legal basis for the processing;
The personal data have been unlawfully processed;
The personal data must be erased to comply with a legal obligation.
Right to object to the processing: the right to object at any time to the processing of personal data based on the legitimate interest of the Controller.
Right to restriction of processing: the right to obtain from the Controller restriction of processing in cases where the accuracy of personal data is contested (for the period necessary for the Controller to verify the accuracy of such personal data), if the processing is unlawful, and the Data Subject opposes the erasure of the personal data, if the personal data are necessary for the Data Subject for the establishment, exercise, or defense of legal claims, or if the Data Subject is awaiting the verification of whether the legitimate interests of the Controller override those of the Data Subject following an objection to the processing.
Right to data portability: the right to receive personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller, where the processing is based on consent or a contract and is carried out by automated means.
Right not to be subject to automated decision-making: the right to obtain from the Controller the assurance that the Data Subject will not be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning the Data Subject or significantly affect them, except when such decisions are necessary for the conclusion or performance of a contract or are based on the Data Subject's consent.
Right to lodge a complaint with a supervisory authority: without prejudice to any other administrative or judicial remedy, the Data Subject who considers that the processing concerning them violates the GDPR has the right to lodge a complaint with a supervisory authority.
In order to exercise the rights provided by the GDPR, the Data Subject may:
(i) submit their requests to the Controller by visiting the website www.strafit.eu;
(ii) alternatively, contact the Controller at the following address:
PERCHÉ NO Srl, with registered office at Via Flaminia n. 180, 47924 Rimini (RN), VAT number: 04657330405, indicating "Privacy" in the subject line.
13. Changes and updates
13.1 These Sales Terms and Conditions are subject to occasional modifications, taking into account any regulatory changes. The new General Sales Conditions will be effective from the date of their publication on the website. For any disputes arising in relation to these Sales Terms and Conditions, as well as the supplies and orders made in accordance with them, if the Customer is a Consumer, the competent court will be the court of the place of residence or domicile of the Consumer Customer, if located in Italian territory.
The following conditions are addressed to all users who access, use, and/or register on the website www.strafit.eu, owned by LIFE RESEARCH d.o.o, with registered office at ZAGREBACKA ULICA 10, 52100 PULA.